Your account lives at Revolution, and only the operator can verify, restore or unblock it. This page explains how signing in works and what to do when it doesn't.
The route to your account
- Open the operator's site directly – type the address or use a bookmark, never follow a link from an email or message.
- Find the sign-in button and click it.
- Enter the email address and password you chose when you registered.
- Submit the form to reach your account.
No account yet? Registration happens at the operator too.
Getting in from a phone
The operator's site works in a mobile browser. Open it the same way – directly, not through a link – and use the same email and password as on desktop. The account is the same; the device doesn't matter.
The handful of things that go wrong
When sign-in fails, one of these is usually why:
- Wrong credentials. Check the email and password character by character. Caps lock is often the culprit.
- Unverified account. If the operator asked for ID or proof of address and you haven't sent it yet, sign-in may be blocked until you do. Check your inbox for a request.
- Self-exclusion in force. If you set a cooling-off period or a self-exclusion, the account stays closed for the duration. The operator cannot lift it early. If gambling is becoming a problem, free confidential help is available at BeGambleAware.org and the National Gambling Helpline on 0808 8020 133 (24/7).
- Regional block. The operator restricts access from certain countries. A VPN won't help – verification ties the account to your real location, and using one may breach the terms.
- Browser session issue. Clear cookies and cache, or try a different browser.
Getting back in
Forgotten your password? The operator's sign-in screen carries a reset link. Click it, enter your registration email, and the operator will send you a new link to set a fresh password. The link usually expires within a few hours, so use it straight away.
If the email you registered with is no longer reachable – closed, lost access, or never yours – contact the operator's support. They'll ask for proof of identity to restore access, and the process takes longer than a standard reset. Have your ID ready.
When the block is deliberate
Accounts get restricted for several reasons. Here's what each one means and what happens next:
| Cause | What happens |
|---|---|
| Verification hold | Documents must be provided within 30 days of the request. Verification is usually completed within 10 days after the request is answered in full. Sign-in may be blocked until the check clears. |
| Inactivity | If an account is inactive for 180 days, the operator may charge an administration fee of EUR 5 per month. Long periods without logging in can also trigger additional checks. |
| Self-exclusion | The account remains closed for the period you set. The operator cannot reopen it early, and trying to open a new account breaches the exclusion. |
The right door for help
Login problems go to the operator's support team. Reach them by live chat (24/7) or email at [email protected]. Response time is typically within 48 hours for email.
Before you write, have these details ready:
- The email address on the account
- When the problem started
- The exact message you see on screen
The more specific you are, the faster support can help. For questions about this portal's content, contact us at [email protected].
Keeping access safe
Sign in only on the operator's own address – typed or bookmarked, never through a link in an email or a message. Phishing sites copy the look of the real one and exist to steal credentials.
Use a password you don't use anywhere else. If another site gets breached, a unique password keeps this account safe.
On a shared device, sign out when you're done. A browser left logged in is an open door.
Gambling should be entertainment, not a chore. This site is for players aged 18 and over (18+). If gambling ever stops feeling like fun, free and confidential support is available at BeGambleAware.org.
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